Knowledge Base & Tutorials

How can we help you master SchoolFees.NG?

Comprehensive step-by-step walkthroughs, onboarding guides, and answers to common questions.

Step-by-Step Instructions

1

Ensure parent phone numbers are attached to student records in the Student Directory.

2

Parents message your school WhatsApp Bot number (or official platform bot) with simple greetings like "Hi", "Fees", or "Check Balance".

3

The bot automatically identifies registered students linked to the phone number and displays current invoice balances, breakdown by term, and payment status.

4

Parents tap "Pay Online" (Pay Full or Partial) to receive an instant, secure Paystack checkout link.

5

Parents can also tap "Check Report Card" to view full termly report summaries, teacher remarks, and subject-by-subject CA/Exam score breakdowns. If Scratch Card PIN protection is active, the bot prompts for a 12-digit PIN before displaying grades.

Bursar Pro-Tip

Parents can request verified payment receipts and clearance certificate links anytime on WhatsApp by typing "Receipt".

Need Dedicated Bursary Assistance?

Our financial implementation engineers can assist your school with setting up complex fee structures, importing past debtors, and configuring bank payouts.