1. 7-Day Risk-Free Trial Period
Every new educational institution is entitled to an automatic 7-Day Free Trial with zero credit card required at sign-up. During this evaluation period:
- Schools can test all 14 Bursary modules, student directory imports, automated report card generation, and POS cashier receipts.
- No recurring subscription fees will be charged unless the school explicitly upgrades to a Termly, Yearly, or Lifetime Perpetual license.
- If you decide SchoolFees.NG is not the right fit during the trial, you may simply allow the trial to expire without financial obligation.
2. 14-Day Money-Back Guarantee (Software Licenses)
We stand behind our software with a 14-Day Money-Back Guarantee applicable to new Termly, Yearly, and Lifetime Perpetual licenses under the following conditions:
- The refund request is submitted within fourteen (14) calendar days of the initial license purchase date.
- The platform has encountered a reproducible, severe technical defect or incompatibility that prevents core operations (e.g. invoice creation or cloud synchronization), and our engineering team has been unable to resolve the defect within seventy-two (72) business hours of formal notification.
- The requesting party is the primary verified school account owner or legal proprietor.
* Refunds are not granted for changes of mind where the school has already imported full student rosters, issued official termly report sheets, or utilized the bursary engine for active collections.
3. Student Tuition & School Fee Payments (Parents)
Notice to Parents and Guardians Regarding School Fees:
SchoolFees.NG provides the technology and automated paylinks that facilitate invoice delivery and bank reconciliation. We do not hold, custody, or retain student tuition fees.All payments made by parents via debit cards, bank transfers, or dedicated student virtual accounts (DVA) are settled directly into the respective School's verified commercial bank account.
Tuition Fee Refund Protocol:
- Any request for a refund of school fees, tuition, uniforms, transportation levies, or PTA contributions must be directed exclusively to the School Administration.
- Each school operates its own internal tuition refund bylaws regarding student withdrawals, relocations, or medical leaves.
- SchoolFees.NG cannot unilaterally debit a school's settlement bank account to execute a parent tuition refund.
4. Non-Refundable Items & Consumption Add-ons
The following items are strictly non-refundable once purchased or provisioned:
- SMS & WhatsApp CreditsCommunication bundles are provisioned through third-party telecommunication carriers and are non-refundable once allocated.
- Third-Party Gateway ChargesProcessing fees charged by commercial switching networks (e.g. NIBSS, Paystack, Interswitch) on electronic transactions are non-recoverable.
- Custom Domain Setup FeesFees paid for provisioning dedicated custom school portal SSL certificates or branded domain integrations.
- Expired Grace PeriodsSubscription periods that have concluded where the software was actively deployed without reported defect.
5. Chargeback Prevention & Dispute Resolution
To protect our partner schools from unauthorized chargebacks or card fraud:
- Every electronic transaction automatically generates an audit-backed e-Receipt containing the student admission number, timestamp, and transaction ID.
- In the event of a disputed parent charge, SchoolFees.NG provides verified digital receipts, invoice logs, and IP access evidence to the acquiring bank to substantiate lawful school billing.
- Any customer initiating a fraudulent or bad-faith chargeback without prior consultation with our support desk will have their account flagged and temporarily frozen pending fraud review.
How to Submit a Refund Claim
To initiate a qualifying software license refund under the 14-day warranty, send an email to refunds@schoolfees.ng with the following details:
1. Official School Name & School Portal URL (e.g. schoolfees.ng/demo)
2. Registered Proprietor / Admin Email Address
3. Paystack Transaction Reference or License Key
4. Detailed technical rationale and support ticket ID
Approved software refunds are credited directly to the original bank account or debit card within 5 to 10 business days, depending on the issuing bank.
Have Questions Regarding Our Legal Terms?
Our dedicated Data Protection and Legal Compliance desk is available to assist school owners, legal counsel, and educational boards.